HOW TO KNOW IF MY BOOKING IS CONFIRMED?
As soon as you click on the " valid button ", your booking is confirmed. You will receive an email including booking confirmation and hotel informations.

HOW AND WHEN IS IT POSSIBLE TO MODIFY OR CANCEL MY BOOKING?
To modify a booking, you need to cancel it first, and make another reservation. To cancel your booking, use your booking reference or email address. A link CANCEL A BOOKING is accesible on the booking page. Use your booking reference or e mail address and follow to the informations given. There is also a link on your confirmation mail. Every property has its own cancellation policies, available on the booking form.

WHERE CAN I FIND THE CANCELLATION POLICIES?
Each hotel has its own cancellation policies, easily available on the booking form on line and your booking confirmation. You are supposed to agree the general reservation and cancellation policies. It is mandatory otherwise you will not be able to follow to the booking

HOW TO BE SURE THAT MY BOOKING HAVE BEEN CANCELLED?
Once you have cancelled your reservation, you automatically receive a confirmation to your email address that you filled in the booking form online.

IS THE BOOKING SYSTEM SECURE?
Yes, the system is totally safe. Your bank information is encrypted and totally confidential. The booking engine Availpro, (more than 45000 bookings per month) is hosted on a secure server with the latest technologies for data encryption.

IS MY CREDIT CARD CHARGED PRIOR ARRIVAL? AND HOW MUCH?
Yes, as soon as you agree with the payment by a click on the “valid button” and, according to your credit card terms, you complete to the online payment for a small deposit of the amount.

WHERE CAN I FIND ALL THE HOTEL INFORMATIONS?
With the confirmation email sent automatically.

WHAT DOES THE RATE INCLUDE?
Your confirmation email will give you all details about tax and services included in the price that you have selected. The reception staff of your hotel will be happy to answer all your requests. Do not hesitate to contact them.

ARE THE RATES PER ROOM OR PER PERSON?
Unless otherwise stated, the rates are per room. This information is available in the summary of your booking confirmation.

ARE THERE ANY FEES ADDING TO MY BOOKING?
Yes, a service fee of an amount of 2 (two) euros is required, non refundable.

IS IT POSSIBLE TO BOOK OVER THE PHONE?
No, espaceresa.com was created to help internet users, booking in real time, that give many advantages: Possibility to consult offers, and make reservations whenever, by night or day, independently on time zone. However, you can contact us for any questions. We will do our best to satisfy you.

WHAT IS AVAILPRO?
Availpro is a reservation system and online payment developed by Siriona, the market leader of marketing tools online. At this moment, several thousand of web sites are currently used to the engine booking Availpro.